PayEx error codes
| Error/Return code | Message shown to customer | Description |
|---|---|---|
| REJECTED_BY_ACQUIRER | Sorry, an error occurred in the payment provider. No money was deducted from your account. Please try again. | Your customers bank declined the transaction, your customer can contact their bank for more information |
| Error_Generic | Sorry, an error occurred in the payment process. No money was deducted from your account. Please try again. | A generic error |
| 3DSecureDirectoryServerError | Sorry, an error occurred in the payment process with 3D Secure. No money was deducted from your account. Please try again. | A problem with Visa or MasterCards directory server, that communicates transactions for 3D-Secure verification |
| AcquirerComunicationError | Sorry, an error occurred in the payment process. No money was deducted from your account. Please try again. | Communication error with the acquiring bank |
| AmountNotEqualOrderLinesTotal | Sorry, an error occurred in the payment process. No money was deducted from your account. Please try again. | The sum of your order lines is not equal to the price set in initialize |
| CardNotEligible | Your card is not valid for this type of transaction with us. No money was deducted from your account. Please try again with another card. | Your customers card is not eligible for this kind of purchase, your customer can contact their bank for more information |
| CreditCard_Error | Some problem occurred with the credit card, you should contact your bank for more information | Some problem occurred with the credit card, your customer can contact their bank for more information |
| PaymentRefusedByFinancialInstitution | The payment process was stopped by the card issuer. No money was deducted from your account. Please try again. | Your customers bank declined the transaction, your customer can contact their bank for more information |
| Merchant_InvalidAccountNumber | Sorry, an error occurred in the payment provider. No money was deducted from your account. Please try again. | The merchant account number sent in on request is invalid |
| Merchant_InvalidIpAddress | Sorry, an error occurred in the payment provider. No money was deducted from your account. Please try again. | The IP address the request comes from is not registered in PayEx, you can set it up in PayEx Admin under Merchant profile |
| Access_MissingAccessProperties | Sorry, an error occurred in the payment provider. No money was deducted from your account. Please try again. | The merchant does not have access to requested functionality |
| Access_DuplicateRequest | Sorry, an error occurred in the payment provider. No money was deducted from your account. Please try again. | Your customers bank declined the transaction, your customer can contact their bank for more information |
| Admin_AccountTerminated | Sorry, an error occurred in the payment provider. No money was deducted from your account. Please try again. | The merchant account is not active |
| Admin_AccountDisabled | Sorry, an error occurred in the payment provider. No money was deducted from your account. Please try again. | The merchant account is not active |
| ValidationError_AccountLockedOut | Sorry, an error occurred in the payment provider. No money was deducted from your account. Please try again. | The merchant account is locked out |
| ValidationError_Generic | Sorry, an error occurred in the payment provider. No money was deducted from your account. Please try again. | Generic validation error |
| ValidationError_HashNotValid | Sorry, an error occurred in the payment provider. No money was deducted from your account. Please try again. | The hash on request is not valid, this might be due to the encryption key being incorrect |
| ValidationError_InvalidParameter | Sorry, an error occurred in the payment provider. No money was deducted from your account. Please try again. | One of the input parameters has invalid data. See paramName and description for more information |
| ACCOUNTBLOCKED | Your account is not available for this type of transaction. No money was deducted from your account. Please try again with a different card / account. | |
| CARDNOTACCEPTEDFORTHISPURCHASE | Your card was not approved for this type of transaction with us. No money was deducted from your account. Please try again with another card. | |
| CHARGINGERROR | Sorry, an error occurred in the payment process. No money was deducted from your account. Please try again. | |
| COMMUNICATIONERROR | Sorry, a communication error occurred in the payment process. No money was deducted from your account. Please try again. | |
| DUPLICATEORDERID | We have already registered a purchase from you with the same order number. Duplicate purchase avoided, and no money was deducted from your account. | |
| FRAUDPATTERNDETECTED | The card is blocked because of suspected abuse on this card. Please try again with another card. | |
| INSUFFICIENTFOUNDS | There are not sufficient funds on the card to complete this transaction. No money was deducted from your account. Please try again with another card. | |
| INVALIDDATA | Sorry, an error occurred in the payment process. No money was deducted from your account. Please try again. | |
| INVALIDPOSTNUMBER | The postal code provided is incorrect. Please try again. | |
| MISSINGMERCHANTCONFIGURATION | Sorry, an error occurred in the payment process. No money was deducted from your account. Please try again. | |
| NOMONEYONACCOUNT | There are not sufficient funds on the account to complete this transaction. No money was deducted from your account. Please try again with a different card/account. | |
| NORECORDFOUND | Sorry, an error occurred in the payment process. No money was deducted from your account. Please try again. | |
| OPERATIONCANCELLEDBYCUSTOMER | The payment process was interrupted. No money was deducted from your account. Please try again. | |
| OPERATIONNOTALLOWED | Sorry, an error occurred in the payment process. No money was deducted from your account. Please try again. | |
| PARTIALCAPTURENOTALLOWED | Sorry, an error occurred in the payment process. No money was deducted from your account. Please try again. | |
| PAYMENTTYPENOTSUPPORTEDBYAGREEMENT | The payment method was not approved for the current card agreement. No money was deducted from your account. Please try again. | |
| PAYPALBUYERRESTRICTED | Your Paypal account stopped this transaction. No money was deducted from your account. Please try again with a different card/account. | |
| SUBSCRIBERISBLOCKED | Sorry, an error occurred in the payment process. No money was deducted from your account. Please try again. | |
| UDTBALANCEEXCEEDED | Sorry, an error occurred in the payment process. No money was deducted from your account. Please try again. | |
| UNEXPECTEDCARDISSUERAUTHENTICATIONRESPONS | Sorry, an error occurred in the payment process. No money was deducted from your account. Please try again. | |
| UNRECOGNIZEDCONSUMER | Sorry, an error occurred in the payment process. No money was deducted from your account. Please try again. | |
| UNSUPPORTEDCURRENCY | Sorry, an error occurred in the payment process. No money was deducted from your account. Please try again. | |
| USAGECHECKFAILED | Sorry, an error occurred in the payment process. No money was deducted from your account. Please try again. | |
| VERIFICATIONFAILED | Sorry, an error occurred in the payment process. No money was deducted from your account. Please try again. | |
| INVALIDPHONENUMBERCALLINGCODE | Sorry, an error occurred in the payment process. No money was deducted from your account. The calling code you provided is not supported for this payment. | |
| MERCHANT_INVALIDACCOUNTNUMBER | Sorry, an error occurred in the payment provider. No money was deducted from your account. Please try again. | |
| MERCHANT_INVALIDIPADDRESS | Sorry, an error occurred in the payment provider. No money was deducted from your account. Please try again. | |
| ACCESS_MISSINGACCESSPROPERTIES | Sorry, an error occurred in the payment provider. No money was deducted from your account. Please try again. | |
| ACCESS_DUPLICATEREQUEST | Sorry, an error occurred in communicating with the payment provider. No money was deducted from your account. Please try again. | |
| ACCESS_METHODDOWNFORMAINTENANCE | Sorry, the payment provider is not currently available. No money was deducted from your account. Please try again. | |
| ACCESS_MISSINGSOURCECONFIGURATION | Sorry, an error occurred in the payment provider. No money was deducted from your account. Please try again. | |
| ADMIN_ACCOUNTUNDERCONSTRUCTION | Sorry, an error occurred in the payment provider. No money was deducted from your account. Please try again. | |
| ADMIN_ACCOUNTTERMINATED | Sorry, an error occurred in the payment provider. No money was deducted from your account. Please try again. | |
| ADMIN_ACCOUNTDISABLED | Sorry, an error occurred in the payment provider. No money was deducted from your account. Please try again. | |
| VALIDATIONERROR_ACCOUNTLOCKEDOUT | Sorry, an error occurred in the payment provider. No money was deducted from your account. Please try again. | |
| VALIDATIONERROR_GENERIC | Sorry, an error occurred in communicating with the payment provider. No money was deducted from your account. Please try again. | |
| VALIDATIONERROR_HASHNOTVALID | Sorry, an error occurred in communicating with the payment provider. No money was deducted from your account. Please try again. | |
| VALIDATIONERROR_INVALIDPARAMETER | Sorry, an error occurred in communicating with the payment provider. No money was deducted from your account. Please try again. | |
| VALIDATIONERROR_INVALIDDATA | Sorry, an error occurred in communicating with the payment provider. No money was deducted from your account. Could you please try again later? | |
| AGREEMENTDELETED | The current card agreement has been deleted. No money was deducted from your account. Please try again. | |
| AGREEMENTNOTVERIFIED | Current card agreement is invalid. No money was deducted from your account. Please try again. | |
| AGREEMENTEXISTS | An agreement already exists. No money was deducted from your account. Please try again. | |
| CHARGINGBALANCETOPLOW | ChargingBalanceTopLow | |
| CONSUMERBLOCKED | Card / account is not valid for this type of transaction. No money was deducted from your account. Please try again with another card. | |
| CONSUMERBLOCKEDSERVICE | The payment process was stopped because of a lock on the payment provider. No money was deducted from your account. Please try again. | |
| INSUFFICIENTFOUNDS | There are not sufficient funds on the card to complete this transaction. No money was deducted from your account. Please try again with another card. | |
| OPERATIONORDERSTATUSMISMATCH | Sorry, an error occurred in the payment process. No money was deducted from your account. Please try again. | |
| OPERATIONPAYMENTSTATUSMISMATCH | Sorry, an error occurred in the payment process. No money was deducted from your account. Please try again. | |
| PAYMENTOBJECTALREADYEXIST | Sorry, an error occurred in the payment process. No money was deducted from your account. Please try again. | |
| SUBSCRIBERBARRED | SubscriberBarred | |
| SUBSCRIBERUNKNOWN | SubscriberUnknown | |
| INVALIDAMOUNT | Invalid amount | |
| PAYMENTDECLINEDDOTOUNSPECIFIEDERR | Sorry, an error occurred in the payment process. No money was deducted from your account. Please try again. | |
| PAYMENTDECLINEDDUETOUNSPECIFIEDERR | Sorry, an error occurred in the payment process. No money was deducted from your account. Please try again. | |
| SYSTEM_EXCEPTIONRAISED | Sorry, an error occurred in communicating with the payment provider. No money was deducted from your account. Could you please try again later? | |
| RECURRINGEXPIRYERROR | Sorry, an error occurred in the payment process. No money was deducted from your account. Please try again. | |
| RECURRINGFREQUENCYERROR | Sorry, an error occurred in the payment process. No money was deducted from your account. Please try again. | |
| UNRECOGNIZEDCONSUMER | Sorry, an error occurred in communicating with the payment provider. No money was deducted from your account. Please try again. | |
| ACQUIRER_HOST_OFFLINE | Sorry, an error occurred in the payment process. No money was deducted from your account. Please try again. |
Relevant type definitions
- Error codes
- Error
- Credit card
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